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Global 3H Enterprise Return, Refund and Replacement of Goods

  1.  All Goods sold on the Platform is covered under the Global 3H Enterprise 7 Days Returns (“Return Policy”). Buyer may initiate the returns process by communicating with Global 3H Enterprise through the customer service email at customerservice@global3h.com. 
  2. Buyer may, by completing the Online Return Form, apply to return the purchased Goods to Global 3H Enterprise in exchange for a replacement or a refund. Buyer shall ensure that the purchased Goods is returned to Global 3H Enterprise within 7 calendar days from the delivery date, depending on the applicable Return Policy. For avoidance of doubt, the countdown starts from the date the Buyer received the purchased Goods to the post stamp date on the return parcel. In case of damaged Goods, please contact Global 3H Enterprise within 48 hours of receiving the delivery to expedite the claim process.
  3. Buyer may only apply for return of the purchased Goods in the following circumstances:
  4. The Goods delivered to Buyer is defective and/or damaged on delivery;
  5. The Goods delivered to Buyer is materially different from the description provided by Seller in the listing of the Goods;
  6. The Goods delivered to Buyer does not match the agreed specification (e.g. wrong size, colour, etc.) stipulated in the order;
  7. Such other circumstances which may be prescribed by Global 3H Enterprise on the Platform.
  8. Notwithstanding Clause 3 above, buyer is to ensure that product is not opened, as otherwise it will not be accepted for return.
  9. Notwithstanding Clause 3 above, return or cancellations of any perishable goods are not allowed. To ensure that Buyer is satisfied with the product Buyer received, Buyer should inspect the contents as soon as the order arrives.
  10. The application for return of Purchased Goods may also be subject to additional terms and conditions prescribed by Global 3H Enterprise on the Platform. Please contact Customer Service for further details.
  11. Questions and complaints with regards to returns
  12.  If you have any questions or complaints, (i) you may directly email to customer service or (ii) contact Global 3H Enterprise use the “Contact Us” page on the Platform, as applicable.
  13.  Global 3H Enterprise reserves the right to suggest and implement an appropriate resolution at its sole discretion.